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Job Description:
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Position Title:
Head of Office
Country/Location:
DRC/Lodja
Region:
CARO
Band:
D
FLSA:
Exempt
Reports To:
Deputy Country Representative
Catholic Relief Services (CRS) is the overseas relief
and development arm of the United States Conference of Catholic Bishops. It
was founded in 1943 and works in nearly 100 countries globally including
The Democratic republic of Congo (DRC). Since 1961, CRS has
been supporting more than 30 local partners in the DRC in the
implementation of emergency response and development programs in the
sectors of health, education, livelihoods and peace building. CRS
staff operates out of a national office based in Kinshasa, three provincial
offices and smaller project offices as a means of ensuring timely and
quality support to implementing partners. In 2010, CRS opened a small
field office in Lodja (Kasai Orientale Province) to ensure close support
and supervision for emergency nutrition and malaria programming.
While malaria prevention and treatment activities continue (Global Fund),
the Lodja office also oversees a four-year EU-funded food security program,
a Pooled Fund project to respond to a malaria epidemic in the region, and a
new DFID-funded Water, Sanitation and Hygiene (WASH) program. CRS works
closely with its main partner, Caritas Tshumbe, to implement its WASH and
food security activities, while working directly with the Ministry of
Health for its malaria prevention and treatment programs. The Head of
Office is responsible for the oversight of the base office with over 20
staff and an annual budget of over 2 million USD.
Job Responsibilities:
Support to Operations Management (Compliance, Administration
and Finance)
- Provide
support to administrative and finance teams to develop contracts,
process payments and finalize reports (finance, logistics,
administration) in line with CRS/individual donor policies, rules and
regulations.
- Support
operations team to adhere to staff recruitment and human resources
policies and procedures.
- Support
program managers in the field level review of partner liquidations and
support any follow up prior to forwarding to the national office.
- Provide
on the job support to support staff and plan for additional
support/oversight from national level MQ staff as/when needed.
- Work
closely with the Operations team to identify and coordinate technical
assistance needs for MQ staff including short and/or long term
assistance needs.
- Ensure
strong supervision of direct reports and adherence to CRS performance
management guidelines.
- Develop
and update on regular basis all inventories, physical stock and
reporting in collaboration with administration and logistics teams.
- Develop
monthly list of needs and manage requests for supply and equipment
needs for programs and office in collaboration with other staff
members.
Program Quality and Management
- Provide
support to all Program Managers to consolidate weekly/monthly activity
planning and reporting, as necessary.
- Support
the Lodja-based M&E coordinator and officers to develop
Lodja-based M&E system with PMs and M&E project point persons
(Malaria, Nutrition, Food Security, WASH) including support to the
organization and participation in DIP and SMILER workshops (or other
M&E activities, as needed).
- Work
closely with PMs and staff to identify technical support needs and
assist in developing necessary scopes of work, timelines and follow up
for TA provided (especially M&E, though can apply to other areas
as well).
- Monitor
and supervise project activities (including regular field visits) in
coordination with Program Managers, Logistics Staff, or Assistant
Program Managers.
- Ensure
effective communication with Kinshasa based PQ staff/Program Managers
responsible for finalizing reports, providing technical
support/monitoring, reviewing advance requests and responding to donor
requests for information/questions.
- Ensure
adherence to Country Program and Regional proposal development and
review processes.
Partnership and Coordination:
- Collaborate
and maintain good relationships with CRS’ local partners in Lodja,
Tshumbe and other target areas. Promote regular dialogue and a
focus on capacity building.
- Ensure
strong coordination/communication with other actors in the target
area. Promote information sharing, as well as the sharing of
lessons learned/best practices in common intervention sectors.
- Coordinate
all visits of CRS staff, donors, partners, etc. to the Lodja field
office.
- Support
the timely provision of information on program interventions for
sharing with existing/perspective donors, Caritas National and
relevant HQ departments, to ensure the maximum promotion of CRS and
partner activities in and around Lodja.
- Represent
CRS/Lodja with government, church or other partners, and entities, as
necessary.
Supervisory Responsibilities:
Head of Operations, PM Food Security, PM Emergency Malaria, PM
M&E, International Development Fellow
Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and
used by each staff member to fulfill his or her responsibilities and
achieve the desired results.
- Serves
with Integrity
- Models
Stewardship
- Cultivates
Constructive Relationships
- Promotes
Learning
Management Quality Coordinator Competencies
- Promotes
Stewardship of Resources
- Ensures
Principled compliance
- Proactively
Manages Risk
- Leads
Operational Improvements
Qualifications:
- Master’s
Degree in international development or related field.
- Minimum
3 years experience working within international development, including
positions that required supervision of others.
- Experience
managing complex programs (within a current CRS Lodja sector is
preferred, i.e agriculture, nutrition, WASH, malaria)
- Experience
working with local staff and partners to develop and implement
programs and build operations systems and structures
- Ability
to work as part of a multi-cultural team with a high level of respect
for local culture.
- Strong
analytical and organizational skills.
- Experience
with capacity strengthening and partnership building.
- Capacity
to work closely with, understand, and support local Church partners.
- Strong
written and spoken communication skills in French.
- Strong
computer skills (MS Word, Excel, Outlook and Power Point).
- Ability
and willingness to work and live in diverse, challenging and
potentially unstable environment.
Physical Requirements/Environment:
The position is based in Lodja in Kasai Oriental Province. The
position requires approximately 30 percent travel within the Province, in
areas with limited amenities, as well as attendance at internal and
external conferences and workshops, when requested. The Lodja office
is based in a rural part of the country with limited access (mainly by air)
and infrastructure. Basic accommodations will be provided.
Foreign Language Required: French
Major Responsibilities of Position:
Operations, management quality, Administrative Management, logistics,
Mentoring/Training, Supervision, Budget Management, Report Writing
Disclaimer:
This job description is not an exhaustive list of the skill,
effort, duties, and responsibilities associated with the position.
EOE/M/F/D/V
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